Privacy Policy

Effective Date: September 2026

Castle Hill Trailers (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit www.castlehilltrailers.com or purchase products from us.

1. Information We Collect

We may collect information that you provide to us when you place an order, contact us, request information, or use our website, including:

Full name
Email address
Phone number
Billing information
Shipping and delivery information
Order and transaction information
Information provided through contact forms or customer inquiries

We may also automatically collect certain technical information, such as:

IP address
Browser type
Device information
Website pages visited
Date and time of website visits
Referring website information

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Process payments and deposits
Arrange shipping, delivery, or pickup
Respond to customer inquiries
Provide customer support
Communicate about orders and deliveries
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with applicable legal and regulatory requirements
Measure and improve the effectiveness of our advertising

We will only use personal information for legitimate business purposes and as permitted by applicable law.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide website functionality, understand website usage, and measure advertising performance.

Depending on the services enabled on our website, these technologies may include:

Google Analytics
Google Ads
Google Merchant Center
Other website analytics and advertising technologies

Where required by applicable law, we will request your consent before using non-essential cookies or tracking technologies.

You can manage or disable cookies through your browser settings and, where available, our cookie consent settings.

4. Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete payment card information on our website when payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and applicable security requirements.

5. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business and provide our services, including:

Payment processing providers
Shipping and transportation providers
Website hosting and technical service providers
Analytics providers
Advertising platforms, including Google
Customer service providers
Legal, regulatory, or government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

The retention period may vary depending on the type of information and the applicable legal requirements.

8. International Data Transfers

Because Castle Hill Trailers operates from the United States, your personal information may be processed or stored in the United States or other countries where our service providers operate.

Where applicable, we take appropriate measures to ensure that international transfers of personal information comply with applicable data-protection requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is processed

To exercise an applicable privacy right, please contact us using the information below.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Castle Hill Trailers
Location: Wasserburger Str. 50a, K140898, 83395 Freilassing, Bavaria, Germany
Phone: +49 176 42554916
Email: contact@castlehilltrailers.com
Website: www.castlehilltrailers.com